10 Best Communication Platforms That Are Essential for Improving Teamwork and Business Efficiency

Platforms for communication are in high demand. The communication software market, currently valued at $1 billion, is projected to expand at a 10.3% annual growth rate (CAGR) worldwide by 2031.

Businesses nowadays have a plethora of possibilities to improve communication in line with this enormous development. This can complicate the process of selecting the best platform.

We’ve put together this guide to make things easier for you: it covers the many kinds of communication software, useful selection criteria, how to get the most out of the platform, and, of course, ten top platforms for almost every kind of business.

A communication platform: what is it?

A communication platform is a piece of software that facilitates real-time phone, video, and instant messaging between organizations and individuals. The ability to share screens and transmit files also helps in communication. These platforms, which are essential in today’s workplace, improve internal processes like information flows and teamwork as well as interactions between employees and customers.

Pay-as-you-go communication platforms as a service (CPaaS) are available for download or online access. Another option are self-hosted platforms, which you control entirely on your own servers and don’t require any outside software.

Your business needs will determine which platform is best for you, but cloud-based CPaaS makes your data available whenever and wherever there’s an internet connection. Businesses are turning more and more to cloud-based solutions as they seek for increased adaptability, compatibility, and usability.

Communication Software Types

Different kinds of collaboration are made possible by communication systems. These are a few of the most popular software types that are used in offices worldwide.

How to Select the Best Communication Platforms for Business

Because different platforms have different functionalities, you must consider use cases specific to your industry. Nevertheless, the following standards are generally acknowledged.

How to Utilize Your Communication Platform to the Fullest

Purchasing a communication platform is the first step; however, its effect on your company will depend on how you use it. Think about these suggestions.

Try Brosix out if you’re having trouble deciding on a platform. Brosix is an effective instant messaging tool for organizations that streamlines daily operations by bringing control, communication, and collaboration together on a single platform. Get a demo now.

The Top 10 Software and Platforms for Communication

  1. Brosix
  2. Dropbox
  3. Google Drive
  4. Flickr
  5. YouTube
  6. Microsoft 365
  7. GoToMeeting
  8. Zoom
  9. Confluence
  10. Jira

1. Brosix


For businesses, Brosix is an all-in-one instant messaging solution that blends control, cooperation, and communication.

Together with Brosix’s range of collaboration tools, rich real-time messaging services like text and group chat, broadcast messages, phone and video calling, are available. Take instant snapshots, send an infinite number of files, and share your screen with others to allow desktop access.

To control platform access, who can communicate with whom, and user access to features, make use of the powerful administrative tools. You can communicate with clients on your website by using a live chat plugin.

Every Brosix Network is encrypted end-to-end for safe collaboration. Brosix simplifies daily business operations by being completely functional across a variety of devices and operating systems.

Benefits of Brosix

2. Dropbox

Dropbox is an application for managing content in the cloud. Employees may more quickly collaborate on files with the use of drag and drop tools, which also speed up file sharing and storage. Using the roles, comments, and feedback features simplifies document management and communication for businesses using the Dropbox platform.

Benefits of Dropbox

Mobility: Use any device, anyplace, to access your data.
Backup: Prevents unintentional file destruction, equipment malfunctions, and other calamities.
Sharing: Easily distribute folders and files to other people.
Cooperation: Work on files in real time with other people.
Offline access: Continue working on your files even when there’s no internet.

3. Google Drive

Google Drive is an additional cloud storage option that enables real-time document collaboration and file and folder sharing. Drive is a flexible platform for working together on documents, spreadsheets, presentations, and more since it syncs across devices. You can find your friends there, too, as there are over 1 billion members and 15GB of free storage available.

Benefits of Google Drive

4. Flickr

Flickr is an online photo and video sharing platform. Flickr offers a central location with download and link sharing options for businesses that use a lot of multimedia information. This makes it simple for designers, marketers, and communications specialists to collaborate.

Benefits of Flickr

5. YouTube

You can watch videos on YouTube in moderation. It’s essential for communicating your multimedia material, exhibiting your items, proving your expertise, and building a personal connection with clients.

Benefits of YouTube

6. Microsoft 365

A collection of productivity tools are available on a single platform with Microsoft 365. Popular programs like Word, Excel, and PowerPoint are available in a variety of enterprise options, along with business-class email, cloud-based file sharing and storage, and a SharePoint intranet for managing internal news and knowledge.

Benefits of Microsoft 365

7. GoToMeeting

All the tools businesses need to conduct cooperative meetings with teams, consumers, clients, or other businesses are available with GoToMeeting. Businesses may use the online meeting service to have meetings for up to 3,000 people at any time, from any location, using mobile devices. They can also record meetings, share desktop displays, switch presenters, and annotate and draw on sessions.

Benefits of GoToMeeting

8. Zoom

Zoom’s appeal has skyrocketed. The video chatting and conferencing tool allowed people to stay in touch with loved ones during the coronavirus outbreak and allowed students to continue their distance learning. Zoom may be used by businesses as well for scheduling calls, conducting meetings, dividing rooms into breakout areas, side chat, sharing and annotating screens, and recording calls locally or over the cloud.

Benefits of Zoom

9. Confluence

Atlassian Confluence is an intranet platform that centralizes internal documents and product requirements for your business. The corporate wiki divides material into Spaces, which house pages for individuals, teams, and strategic projects, and Pages, which staff members can edit and comment on. You can create a unique knowledge base with the use of templates, user-level permissions, and customized feeds.

Benefits of Confluence

10. Jira


Jira is a project management and issue tracking tool that is another Atlassian platform. With complete visibility from the Kanban board, an agile ticketing system helps you manage problem fixes, monitor progress, and record feature requests from clients. Confluence and Jira can be integrated to improve communication inside your company and unite the team in providing customer support.

Benefits of Jira


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