WHAT’S INSIDE
What makes service administration actually work?
The 2024 Freshservice IT Service Administration Benchmark Report uncovers the industry-specific tendencies it’s essential to gauge your service supply effectivity and effectiveness, together with:
- The affect of generative AI on ITSM efficiency
- How workflow automation helps obtain operational excellence
- The best channels to ship seamless help
DID YOU KNOW?
Key takeaways from 14 industries throughout 100+ nations and 9,000+ organizations
26,63 %
Discount in common decision time (ART) with automated workflows
53 %
Ticket deflection charges when utilizing gen-AI-powered self-service
45 %
Sooner ticket decision by way of collaboration instruments
45 %
Sooner ticket decision by way of collaboration instruments
26,55 %
Enchancment in agent response time with gen-AI-powered good help
.Prepared to find the important thing measures of IT success?
“Enhancing worker expertise stays a pivotal focus for IT leaders globally. The deployment and adoption of generative AI capabilities, together with self-service choices and agent help instruments, represents a major alternative to complement worker interactions with their ITSM answer and units a brand new normal for operational excellence inside IT providers.”
Prasad Ramakrishnan, CIO, Freshworks.
GET YOUR COPY
GET YOUR COPY
The submit 7 KPIs of world-class ITSM appeared first on Tech Analysis On-line.
