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Tuesday, November 12, 2024

Unlocking customer support excellence in 2024


freshworks

BENCHMARK REPORT

Unlocking buyer
service excellence in
2024

An in depth evaluation of the affect of AI and key customer support metrics you should use to assist enhance buyer expertise

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WHAT’S INSIDE

Key customer support metrics you have to know

The 2024 Freshworks Buyer Service Benchmark Report gives an in depth evaluation of what’s driving success for customer support leaders so you’ll be able to gauge your individual efficiency and take sensible steps to ship distinctive buyer experiences, together with:

  • Evaluation of key customer support metrics, together with buyer satisfaction rating (CSAT), first contact decision (FCR), and backbone time
  • Impacts of the most recent tech, akin to generative AI, chatbots, and automation
  • Actionable suggestions to enhance customer support operations

Do you know?

Key takeaways primarily based on aggregated and anonymized information from 17,170 companies throughout 25+ industries that served over 37M conversations and 19M tickets

85.60%

Chatbot-powered deflection by top-performing prospects

38.70%

Enchancment in decision time with Freddy Copilot

42.37%

Enchancment in CSAT by companies utilizing automations

Able to unlock the secrets and techniques of world-class customer support?

DOWNLOAD THE REPORT

DOWNLOAD THE REPORT

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The put up Unlocking customer support excellence in 2024 appeared first on Tech Analysis On-line.

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