WHAT’S INSIDE
Key customer support metrics you have to know
The 2024 Freshworks Buyer Service Benchmark Report gives an in depth evaluation of what’s driving success for customer support leaders so you’ll be able to gauge your individual efficiency and take sensible steps to ship distinctive buyer experiences, together with:
- Evaluation of key customer support metrics, together with buyer satisfaction rating (CSAT), first contact decision (FCR), and backbone time
- Impacts of the most recent tech, akin to generative AI, chatbots, and automation
- Actionable suggestions to enhance customer support operations
Do you know?
Key takeaways primarily based on aggregated and anonymized information from 17,170 companies throughout 25+ industries that served over 37M conversations and 19M tickets
85.60%
Chatbot-powered deflection by top-performing prospects
38.70%
Enchancment in decision time with Freddy Copilot
42.37%
Enchancment in CSAT by companies utilizing automations
Able to unlock the secrets and techniques of world-class customer support?
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